And the MAHB vs AirAsia drama continues…
A few days ago, Tony
Fernandes had vented his frustration over the bloated cost and delayed
completion of KLIA2 on his blog. According to him, the current cost of
construction could skyrocket to RM5 billion from the original RM2 billion and
that it could only begin operation earliest by first quarter next year.
However, according to ‘sources’
close to the project, the construction cost will remain at RM3.9 billion. The ‘sources’
also said “that construction was on schedule and it was not a question of
whether the airport would be ready on time but whether the operators of
low-cost airlines could get their act together by then”.
I have to side with Tony
Fernandez and AirAsia on this matter as what he wrote simply makes business sense.
In case anyone never realized,
AirAsia is a low cost airline. To maintain a low cost service, AirAsia need to
maintain low cost operation. If operation cost increase, AirAsia ticket price
will increase. It will no longer be a low cost airline. So, can you really
blame Tony Fernandez for looking at ways to cut cost?
It’s as simple as that.
MAHB failed to fulfill its responsibilities
to its customer. As a customer, AirAsia has the right to not continue to wait
for the perpetual delay on the completion of KLIA2 as it would jeopardize
AirAsia operations. It’s like you ordered a regular size pizza but you’re
getting the large size, and you are forced to pay for the large size price.
It is as if MAHB does not seem to
understand the concept of low cost airline. AirAsia’s customers don’t need a 5-star,
state-of-the-art facility; we just want to travel cheap.
It’s the same as eating out. If
you want good cheap food, you go to a mamak restaurant. Never mind the steamy,
loud, unhygienic environment, you want good cheap food and you’re content with
what you get, as long as you don’t get food poisoning. However, if you want to
go to a restaurant where it is air-conditioned, have friendly waiters or
waitresses serving you and be around rich people, you’d want to go to 5-star
restaurant or Mandarin Oriental KLCC.
It’s true that the current LCCT
is too crowded, very noisy and I have to walk 20 minutes from the terminal to
the aircraft’s parking area. And it would be nice to have better facility. But
I’m not paying for a premium flight, so I’m fine with the low cost facility.
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